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Shipping policy

Last updated: July 8, 2026

Thank you for choosing LE PARASOLÉ. We are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches, or promotional events, processing times may be longer.

2. Shipping Destinations

LE PARASOLÉ ships within Kuwait and to selected international destinations.

Shipping availability may vary depending on the destination. If we are unable to deliver to your location, we will notify you and issue a full refund if payment has already been received.

3. Shipping Rates

Shipping charges are calculated at checkout based on the delivery destination, shipping method selected, and the size or weight of your order.

Any applicable customs duties, taxes, import fees, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

4. Delivery Estimates

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery times may vary depending on:

  • Your delivery location.

  • Carrier operations.

  • Customs clearance for international shipments.

  • Weather conditions or other unforeseen circumstances.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.

5. Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

LE PARASOLÉ is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information provided at checkout.

7. Failed Deliveries

If a shipment is returned to us because:

  • the delivery address was incorrect,

  • delivery attempts were unsuccessful,

  • the shipment was refused, or

  • the parcel was not collected,

additional shipping charges may apply before the order can be reshipped.

8. Damaged or Missing Shipments

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

If possible, retain the original packaging and provide photographs of:

  • The shipping box.

  • The product.

  • Any visible damage.

  • The shipping label.

This helps us investigate the issue with the shipping carrier.

9. Lost Shipments

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at support@leparasole.com.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

10. Customs and Import Charges

For international orders, customs duties, import taxes, and other government-imposed fees are the responsibility of the customer unless otherwise stated during checkout.

LE PARASOLÉ is not responsible for delays caused by customs authorities.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

LE PARASOLÉ

Email: support@leparasole.com

Business Address: Kuwait City, Kuwait