Refund policy

Last updated: July 8, 2026

At LE PARASOLÉ, we take pride in the craftsmanship and quality of every umbrella we create. If you are not completely satisfied with your purchase, please review the following policy.

1. Return Eligibility

We accept returns of eligible products within 14 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging, including all protective materials, tags, and accessories.

• Show no signs of use, wear, damage, or alteration.

• Be accompanied by proof of purchase.

All returned items are inspected upon receipt before a refund is approved.

2. Used Products

Due to the nature of our products, umbrellas that have been opened, used outdoors, exposed to rain, wind, moisture, or show signs of use are not eligible for return.

Once an umbrella has been used, it can no longer be resold as a new product.

This policy does not affect your rights in the event of a verified manufacturing defect covered under our Warranty Policy.

3. Non-Returnable Items

The following items cannot be returned:

• Used umbrellas.

• Products damaged through misuse, accidents, or improper care.

• Products altered or modified after delivery.

• Gift cards (if applicable).

• Final sale or clearance items, unless required by applicable law.

4. Return Request

To request a return, please contact us at support@leparasole.com within the applicable return period.

Please include:

• Your order number.

• Your full name.

• A description of the reason for the return.

• Photographs of the product and packaging, if requested.

Return instructions will be provided once your request has been reviewed.

Returns sent without prior approval may not be accepted.

5. Return Shipping

Unless the return is due to our error or a verified manufacturing defect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as LE PARASOLÉ is not responsible for returns lost or damaged during transit.

6. Inspection

All returned products are carefully inspected upon arrival.

If the returned item does not meet the conditions outlined in this policy, the return may be refused and the product may be returned to the customer.

7. Refunds

Once your return has been inspected and approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a verified manufacturing defect.

8. Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged during delivery, please contact us within 48 hours of receiving your order.

Where appropriate, we may request photographs of the product, packaging, and shipping label to assist with our review.

9. Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be subject to this Returns & Refund Policy.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

LE PARASOLÉ

Email: support@leparasole.com

Business Address: Kuwait City, Kuwait